Legal
Privacy Policy
Effective 28 September 2026. Applies to the Khade customer app, provider app, website, and related services in Nigeria and Ghana.
Customer care and support messages
You can contact Khade customer care through Support chat in the customer or provider app, or email support@khadeapp.com. Signed-in support chats are linked to your account. Your request, messages, timestamps and account contact details are stored so authorised support staff can investigate and reply. Staff-only notes are not shown in your chat. Support chat is not an emergency service and replies may not be immediate. Never send passwords, OTPs or full payment-card details. For access, correction or deletion requests, visit https://khadeapp.com/account/data or https://khadeapp.com/account/delete.
1. Who we are
Khade is a booking marketplace for beauty, wellness, grooming, and related home-visit services. We connect customers with independent providers, facilitate bookings and protected payments, and run trust and safety tools. Privacy requests: in-app Help, or support@khadeapp.com.
2. Age restriction
You must be at least 18 years old to create an account, book services, or list as a provider. Khade is not directed at children.
3. Identity and business verification data
For customers and providers, we may collect a national identity number (NIN). For providers, we may also collect Corporate Affairs Commission (CAC) / business registration numbers and related documents. NIN is verified through Ninja (Boulevard). Provider CAC / business registration checks also use Ninja where configured, and Smile Identity where configured. We store verification status, returned names where provided, and related audit metadata needed for trust and safety — we do not use NIN/CAC to market to you.
4. Financial data
We collect and process bank account and payout details that you provide for withdrawals. Bank account ownership / resolution checks are performed via Paystack. We also process wallet balances, funding events, Paystack Split settlement metadata, commission deductions, refunds, provider recovery ledger entries, and transaction history needed to run protected payments. Card or bank checkout is handled by Paystack; Khade does not store full card PAN data on its own servers.
5. Location data for home-visit bookings (specific disclosure)
For home-visit bookings, Khade may capture precise device location at defined trust events — including when a visit is marked Started, Completed, or recorded as a No-show — to help investigate fraud, disputes, and safety reports. This is not a continuous background track of your everyday movements, and it is separate from optional “use my current location” features used only to set a search or service address. Location points collected for trust events are visible to Khade administrators for review.
6. Communication and chat monitoring
In-app messages are monitored for safety. This matches the product notice: “Messages are monitored for safety.” Monitoring is used to detect off-platform payment requests, harassment, scams, and other trust violations, and to support admin review of reports.
7. Contact, account, and OTP data
We collect your name, email address, and/or phone number to create and secure your account. Authentication and profile records are stored with Supabase. One-time passcodes for email are sent using Resend (Infobip email 2FA may be used as a configured fallback). One-time passcodes for phone are sent using Infobip SMS.
8. Device, push, and technical data
We use Firebase Cloud Messaging (and related Firebase services) to deliver push notifications about bookings, messages, and security events. We also process device and app diagnostics needed to keep the service reliable.
9. Booking, reliability, and safety data
We process booking details, addresses you save, service selections, completion and no-show outcomes, dispute/report submissions, reliability metrics, warnings, pauses, and suspensions issued by Khade trust & safety tooling.
10. Who we share data with (named processors)
We share personal data only as needed to operate Khade, with these parties: Ninja/Boulevard (NIN verification); Smile Identity (provider CAC checks where configured); Paystack (payments and bank checks); Resend (email OTP); Infobip (SMS OTP); Supabase (auth, database, storage); Firebase/Google (push). We do not sell your personal data.
11. Cross-border processing (Nigeria & Ghana)
Khade is Nigeria-based and serves Nigeria and Ghana. Data may be processed on infrastructure operated by the vendors listed above, which can involve transfers outside Nigeria or Ghana. We rely on contractual and organisational safeguards with those vendors and align practices with the Nigeria Data Protection Act / NDPR framework and Ghana’s Data Protection Act.
12. Your rights — access, correction, deletion
You may request access or correction through in-app profile tools or support (Request my data). You may delete your account in Privacy & security. If no wallet or provider payout balance is held, deletion completes promptly. If a balance remains, Khade settles it outside the app first and finishes removing the account within about 14 days. Held balances are never discarded and are not auto-sent by Paystack.
13. Retention after deletion
Operational booking, payment, dispute, and verification audit records may be retained after account closure for fraud prevention, chargebacks, regulatory obligations, and the held-balance settlement process. Push tokens and session credentials are removed when deletion completes.
14. Security
We use access controls, encrypted transport (HTTPS), and role-restricted admin tools. No method of transmission or storage is perfectly secure; please use a strong device lock and never share OTPs.
15. Changes
We may update this Privacy Policy as the product grows. Material changes will be communicated in-app or by email/SMS where appropriate. Continued use after the effective date of an update constitutes acceptance of the revised policy.
Last updated 28 September 2026. Questions: use in-app Help or support@khadeapp.com.