Legal
Provider Agreement
Effective 28 September 2026. Agreement between you (the provider / business) and Khade. Distinct from the customer Terms.
Customer care and support messages
You can contact Khade customer care through Support chat in the customer or provider app, or email support@khadeapp.com. Signed-in support chats are linked to your account. Your request, messages, timestamps and account contact details are stored so authorised support staff can investigate and reply. Staff-only notes are not shown in your chat. Support chat is not an emergency service and replies may not be immediate. Never send passwords, OTPs or full payment-card details. For access, correction or deletion requests, visit https://khadeapp.com/account/data or https://khadeapp.com/account/delete.
1. Marketplace role
Khade is a marketplace facilitator only. Provided that Khade does not itself provide beauty, wellness, grooming, medical, or other personal services, Khade’s role is limited to connecting customers with independent providers, facilitating bookings and protected split payments, and operating trust and safety tools described in these documents. You alone are responsible for the services you advertise and deliver.
2. Eligibility and verification
You must be at least 18. You agree to complete required identity verification: NIN checked live via Ninja, and CAC / business registration where you submit it (via Smile Identity). Verification is not a criminal background check.
3. Commission and payouts
Khade charges a marketplace commission on eligible bookings. Live rate is controlled by Platform Settings. Current pilot default: 15%. At card checkout, Paystack Split settles your share to your verified subaccount and takes Khade’s commission as a flat transaction charge; Paystack’s fee is absorbed from Khade’s share so your published net is not reduced by a variable gateway fee. Separate Khade-rail payouts (where used) are processed via Paystack to the bank account you verify. You authorise Khade to deduct authorised recovery debits (including clawbacks after customer refunds of Split-settled bookings) from later Khade-rail payout balances.
4. Cancellation, dispute window, and no-shows
Live pilot settings (subject to Admin change) include roughly a 15-minute post-completion dispute window (Report a Problem), cancellation fee percent 0% (pilot), and no-show policy “hold then release (after review window; evidence may be required)”. Refunds do not automatically reverse your Paystack subaccount settlement; Khade records a recovery debit for your share and nets it from later payouts.
5. Conduct standards
You agree to list accurate services and prices; honour bookings; keep payments on Khade (no asking customers to pay outside the app); keep chat professional knowing messages are monitored for safety; and comply with applicable law.
6. Home visits
When accepting home visits you enter private residences as an independent professional. You are responsible for your conduct and that of anyone you send. Khade may use Start / Complete / No-show location checks for fraud and dispute review.
7. Limitation of liability
Except where liability cannot be limited by law, Khade is not liable for claims arising from your services, your staff, or your interactions with customers — including injury or property damage during home visits. You agree to handle customer complaints in good faith and to cooperate with Khade’s Report a Problem reviews.
8. Suspension and termination
Khade may warn, pause payouts, hide listings, or suspend/terminate accounts for failed verification, misleading listings, reliability failures, pattern flagging, off-platform payment solicitation, abuse, fraud, or legal risk. Outstanding recovery ledger balances and disputes remain subject to platform rules. Account deletion with held wallet or payout balances follows the Privacy Policy (settle held funds, then finish removal within about 14 days).
9. Disputes
Booking disputes are handled through Khade’s admin review tools (Report a Problem → evidence review → refund and/or recovery debit as applicable).
10. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria. Ghana operations may receive specific addenda where required.
Last updated 28 September 2026. Questions: use in-app Help or support@khadeapp.com.