Legal
Terms of Service (Customers)
Effective 28 September 2026. Agreement between you (the customer) and Khade for using the customer app and website.
Customer care and support messages
You can contact Khade customer care through Support chat in the customer or provider app, or email support@khadeapp.com. Signed-in support chats are linked to your account. Your request, messages, timestamps and account contact details are stored so authorised support staff can investigate and reply. Staff-only notes are not shown in your chat. Support chat is not an emergency service and replies may not be immediate. Never send passwords, OTPs or full payment-card details. For access, correction or deletion requests, visit https://khadeapp.com/account/data or https://khadeapp.com/account/delete.
1. Marketplace role
Khade is a marketplace facilitator only. Provided that Khade does not itself provide beauty, wellness, grooming, medical, or other personal services, Khade’s role is limited to connecting customers with independent providers, facilitating bookings and protected split payments, and operating trust and safety tools described in these documents. Providers are independent businesses or professionals. A booking on Khade is a contract for services between you and the provider, with Khade facilitating scheduling, messaging, and protected payment.
2. Eligibility
You must be at least 18, able to form a binding contract, and provide accurate contact details.
3. Bookings and payments
Prices are set by providers. Payments for eligible bookings are collected through Paystack Split Payments: the provider’s share settles to their Paystack subaccount at charge time, and Khade’s commission (15% pilot default) is taken as an explicit transaction charge on the main account. Paystack fees are borne by Khade’s share so the provider’s net share matches the published commission story. Current pilot Platform Settings (live source of truth in Admin → Policy) include: provider commission 15%; customer cancellation fee 0% under pilot leniency; dispute window about 15 minutes after completion (not a funds-hold); no-show handling “hold then release (after review window; evidence may be required)”; pending request window about 45 minutes where configured. Refunds of card charges are funded from Khade’s Paystack balance; any provider share already settled is recovered via a tracked recovery ledger. Always check in-app screens for the fee that applies to a specific booking.
4. Home visits and conduct
When you book a home visit, you invite an independent provider into a private space. Khade’s NIN checks verify identity attributes through Ninja; provider CAC checks may use Smile Identity. They are not a criminal background check and do not guarantee behaviour.
5. Limitation of liability for services
Khade is a marketplace facilitator. To the fullest extent permitted by applicable law in Nigeria and Ghana, Khade is not liable for the quality, safety, legality, or outcome of services performed by independent providers — including injury, property damage, or other loss during or after a visit — except where liability cannot be excluded (for example proven fraud or wilful misconduct by Khade itself). Verification tools reduce certain identity risks but do not eliminate service risk. Your primary remedies for service issues are the in-app Report a Problem flow and applicable consumer protections.
6. Disputes and “Report a Problem”
If something goes wrong with a booking, use the in-app Report a Problem flow. Khade administrators review the report and related evidence, then may refund, partially refund, or close the dispute according to platform rules. Where a refund applies to a Split-settled booking, Khade recovers the provider’s already-settled share through the recovery ledger.
7. Trust & safety; suspension
Khade may warn, pause, or suspend accounts based on reliability tracking, pattern flagging, abuse of chat, off-platform payment requests, fraud signals, chargebacks, or admin review.
8. Account deletion
You may delete your account in Privacy & security. If no wallet balance is held, deletion completes promptly. If a balance remains, Khade settles it outside the app first and finishes removing the account within about 14 days. Held balances are never discarded.
9. Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, with courts in Nigeria having jurisdiction. Ghana-user addenda may be added where required.
10. Changes
We may update these Terms as features change. Material updates will be signalled in-app. Continued use after an update means you accept the new Terms.
Last updated 28 September 2026. Questions: use in-app Help or support@khadeapp.com.